Customer Service is here to ensure your satisfaction through excellent service.

Contact Information

Cinahl Information Systems
Customer Service Department
1509 Wilson Terrace
Glendale, CA 91206

Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. PST

Tel: 818-409-8005, ext. 5341
Fax: 818-546-5679

Contact Us

Policies

Claims

Claim Form

Policies, Terms, & Conditions

Agency Discounts
5% discounts on all current and future year subscription orders and ancillary search tool products. No discount on back volumes, shipping charges or sales tax. Special promotional discounts to customers are not available through agencies.

Shipping
Cinahl Information Systems mails direct to customers. In exceptional cases, shipments may be sent to agencies, provided the agency furnishes Cinahl with the name and address of the customer. Because the Cumulative Index to Nursing and Allied Health Literature(R) print index is not for resale, no volumes are sent on consignment.

Deliveries
Domestic: Allow 4-6 weeks for all products.
Foreign: Allow 10-12 weeks for all products.

Claims
Please note carefully the publication and mailing schedule before placing claims. Cinahl honors claims in the U.S. made within 90 days of the shipping date. Foreign claims must be made within 150 days. The quarterly issues are out of print when the annual cumulation is published. You may notify us that you wish to make a claim by fax (818-546-5679) or via our online Claim Form.

Sales Tax
Orders placed for California customers are required to pay sales tax currently effective in their county on all ancillary products (including, but not limited to: Subject Heading List, Database Search Guide, Mastering the Database Search teaching guide, See The Cites With CINAHL videotape training guide).

Pre-Payment
Payment is accepted by check or money order, payable in U.S. dollars only. No UNESCO coupons or cash, please. All orders must be prepaid.

Change of Address
Please provide your former address along with your new address. You may fax to 818-546-5679, or e-mail it to customer service.

Cancellations
No cancellations accepted for print products.  For the CINAHLdirect® online service and the Online Journal of Clinical Innovations, membership cancellations must be made within two weeks of initial sign-up and incur a $10 processing fee.  For CINAHLdirect memberships, time used beyond 2 hours will be deducted from refunds on a pro rated basis.   No refunds after two weeks.

Pricing
Unless otherwise noted all rates and prices are effective June 1, 1999, and subject to change without notice.

CINAHLdirect® online service members
Please phone, fax, or e-mail us today with any concerns you may have.

Claims for CD-ROM
For all CD-ROM-related claims, please contact your vendor. For a list of vendors, click here.

Claims for the CUMULATIVE INDEX TO NURSING AND ALLIED HEALTH LITERATURE print index
If you have a claim you may notify us by phone, fax, or e-mail. Please note carefully the publication and mailing schedule before placing claims. Cinahl honors claims in the U.S. made within 90 days of the shipping date. Foreign claims must be made within 150 days. The quarterly issues are out of print when the annual cumulation is published.

Claim Form