| A: This error is
usually caused by your not being able to connect directly with our
computer. It is likely that you are attempting to connect with us through a
"firewall" - a computer that is acting on your behalf. Our equipment
requires a direct connection such as those obtained through most commercial online
services - or at least a connection that does not aggressively block us from identifying
who you are. Try to connect with us from another
computer or through another service provider. Contact Cinahl Technical Support if you are not successful. |
