Need Tech Help?

Technical Support is available to assist you with connecting and searching the CINAHLdirect® online service or navigating our website.  We are available by phone Monday through Friday from 8am to 5pm PST at 818-409-8005, ext. 5341.  For your questions during off hours, please complete this handy form with details of your technical problem.  We encourage you to first read the Frequently Asked Questions below for common solutions.

Frequently Asked Questions

Technical Support contains Frequently Asked Questions divided up into three sections:  Content and Searching Issues, Operational Issues and Technical Issues.  Click on the question that best describes your issue.  If you do not find the answer you are looking for, you may contact our technical support staff by clicking here.

Note: If you are using a product other than the CINAHLdirect online service, please click here for a list of online and CDROM vendors.

• I have downloaded an article and saved it but how do I view it?
• How can I find out how many hours I have left on my account?
• Why, when I click on an article, am I asked if I want to "Open it using a program"?
• How do I order an article over the web?
• As an AOL user, do I have any special needs?
• Which browsers are compatible to search?

• When I tried to log in I got a message that says "Authorization failed.  Retry?"
• When I tried to log in I got a message that says "Unauthorized".
• Why did I get the message "Your user id currently is still logged in"?
• I get an "Error 308" when I try to log on to CINAHLdirect.  Why?

Please complete this form so we can better assist you.  The form goes directly to our technical support staff to provide you with effective solutions to your computer problems.